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How to Deal with Angry People in a Healthcare Setting - A CEU Event

Tuesday 07/25/2017 05:30 PM - 07:00 PM
Bethany Retirement Community
4950 N. Ashland Ave., Chicago, IL 60640
Why do patients and care providers get angry and how can we control the reactions that may lead to the situation escalating out of control? Learn how to become more skilled at conflict resolution by managing your reactions to any situation

Speaker: Teri Dreher, RN, CCRN, iRNPA - Owner/CEO, NShore Patient Advocates

5:30pm - 6:00pm - Registration & Dinner
6:00pm - 7:00pm - CEU Presentation

There is a $5.00 fee payable to Elderwerks Educational Services, a 501C3 not-for-profit corporation, for all professionals attending this event. Payments are non-refundable. All proceeds are tax-deductible in accordance with Illinois law (tax ID#46-0916476). Please send payment to Elderwerks Educational Services, PO Box 92, Cary, IL 60013. To pay by credit card, an invoice will be emailed through PayPal after registration.

Advance registration is required. Please RSVP to Elderwerks at: or call 847-462-0885

Bethany Retirement
NShore Patient Advocates
In-Home Counseling for Seniors

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